Volunteers Rights and Responsibilities

Volunteers' rights

  • To know if, and how, they are being selected
  • To be given meaningful work to do
  • To know what is expected from them
  • To be offered appropriate training
  • To be thanked and to have their voluntary contribution recognised
  • To receive supervision and support
  • To get something out of the work for themselves
  • To know who to go to if there is a problem
  • To be reimbursed for out-of-pocket expenses incurred when volunteering
  • To make mistakes and learn from them
  • To be made aware of any disciplinary and grievance procedures
  • To be treated fairly and not to experience discrimination
  • To have safe working conditions, including insurance cover
  • To be informed about, and given the opportunity to play an active part in the organisation as a whole
  • To be able to say 'no' and to leave without feeling guilty
  • To sound guidance, feedback and direction

Volunteers' responsibilities

  • To respect the values and aims of the organisation
  • To be committed
  • To be reliable and give the organisation sufficient warning if unable to turn up
  • To be punctual
  • To attend essential training and support sessions
  • To undertake the work to a high standard
  • To be honest if there are problems
  • To respect confidentiality
  • To leave when asked and/or when no longer enjoying the volunteering experience

It is Rasonable for an Organisation:

  • To look for certain qualities and skills in volunteers
  • To select only volunteers who are suitable for the role
  • To draw up a volunteer agreement
  • To have tasks to be done in the particular way you requested
  • To ask for commitment
  • To ask for reliability
  • To ask for punctuality
  • To deal with disciplinary and grievance matters
  • To ask volunteers to leave if their involvement hinders the organisation achieving its goals
  • To have policies and procedures implemented and adhered to